Shipping & returns


Shipping

We ship anywhere within Australia.

After your order is placed it will be processed within 1-3 business days. Depending on your location delivery estimates will vary. Our courier service has given us the following time frame as an estimate only:

Gold Coast- Same day or following business day
Brisbane – Same day or following business day
QLD/NSW/VIC/SA/ACT 1-3 business days
WA/NT/TAS 3-10 business days

*Please note remote locations may take longer than the above estimates.

Returns

If for some reason your product is seriously damaged (in the post for example) Please contact us at hello@frankandsage.com.au so we can endeavour to resolve the issue.

Please choose carefully when purchasing, as your item cannot be returned/refunded for change of mind. Some of our products may have characteristic blemishes or slight imperfections due to the unique nature of being handmade.